Customer Service - Personal/Professional Achievement - Telephone Skills

Presentations from Roy Lantz

Terrific Telephone Techniques

Session Description

Do your callers say "WOW" or "OW" when they hang up the phone? Has "Hi-Tech" replaced "Hi-touch" in your telephone operation? And are you aware that callers form their impression of your entire organization based on only two factors when the phone rings, regardless of the quality of your product or service?

Whether you have two people or two thousand people on the phone, and no matter how long the length of their phone contact, your organization will reap immediate benefit from this fast-paced, interactive session.

Who Will Benefit From This Session?

Anyone with customer contact – internal and external
Business owners and General Managers
Customer Service reps
Sales and Sales Management professionals
Switchboard operators and receptionists
All contact center employees
Anybody in the organization who uses the telephone!

Session Objectives

HOW TO

have every phone contact result in a "win-win"
project a positive image of the organization and yourself
avoid commonly heard "turn-off" words and phrases
turn "irate" callers into "I Rate" callers
use body language on the telephone
keep a positive attitude

Click HERE to download a "one-sheet" on Roy's Terrific Telephone Techniques presentation.

All our presentations are tailored to your specific needs and are unconditionally guaranteed.
Back to Presentations