Customer Service - Personal/Professional Achievement - Telephone Skills
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Presentations
Can You Hear Me Now? ©
Terrific Telephone Techniques ©
The Care and Keeping of Customers ©
Setting Goals and Getting Results ©
Never Beat the Boss at Horseshoes ©
I'm Positive, I Think! ©
Presenting Like a Pro ©
Service With a Sneer ©
Ten Life Lessons Learned in the Pits ©
Motivational Secrets of the South Dakota Surf Gods ©
A Dickens Christmas
About Roy Lantz
Books and CDs
The Care and Keeping of Customers [Book]
The Care and Keeping of Customers [CD]
The Care and Keeping of Customers [MP3 download]
Never Beat the Boss at Horseshoes...
Free Downloads
"Never Beat the Boss at Horseshoes"
"Customer Service - Getting from 'Department' to '
My part
meant…'"
"Quality at the Personal Habit Level (QPHL)"
"Patient Care – Make Great Patient Care Contagious"
The Ten Stepping Stones to Setting and Achieving Your Goals
Roy in Print
The Media Say...
Marietta (GA) Daily Journal
Atlanta (GA) Journal-Constitution
Frostburg (MD) State University
Profile
St. Paul (MN) Pioneer Press
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Roy Lantz Seminars
• P.O. Box 669094, Marietta, GA 30066-0102 • Phone: 678-560-1082 Toll Free: 1-800-643-3280 • E-mail