Customer Service - Personal/Professional Achievement - Telephone Skills

About Roy Lantz

Roy is a member of the...

International Customer Service Association
National Speakers Association
International Federation for Professional Speakers

Author of the popular books, Never Beat the Boss at Horseshoes... and The Care and Keeping of Customers, Roy is a sought-after keynote speaker and seminar leader. He brings an entertaining, informative and inspirational perspective to each audience he addresses. His "helping you have fun helping your customers" approach to customer service gets results, and his catalog of customer-service products keeps the message fresh!

Roy's unique ability to inspire, educate and inform an audience result from a background of career successes, ranging from being a juvenile probation officer in suburban Washington, D.C., to a top producer in the Johnson and Johnson family of companies, to General Manager of a plastics manufacturing facility. He is a United States Marine Corps veteran, a recovering marathon runner, and an Optimist Club "Boy of the Year" in the 8th grade!

Since founding Roy Lantz Seminars (then known as Human Resource Dynamics) in 1986, Roy has worked with organizations and individuals from South America to Australia, from Europe to the Caribbean. A Marine Corps veteran, Roy lives outside Atlanta in Marietta, Georgia, with his wife Bonnie.

A three-minute video clip of Roy is available for online viewing, and a ten-minute version is available on DVD or VHS, free of charge, upon request.

Raves for Roy...

"Bloody Good!" — Robyn Drake, Registrar, University of Newcastle, NSW, Australia

“Roy Lantz ranks right up there with Zig Ziglar, Brian Tracy, Jim Rohn and Mark Victor Hansen. Awesome coach!” — George Marsh, TPN International

“Excellent! Roy hooked us in from the beginning, and held our attention until the end. I enjoyed every minute!” — Cora Doggett, Circuit City Stores

“Roy's delivery was great! He really kept the seminar flowing, and the material was very ‘meaty.’” — Deborah El, The Salvation Army

“WOW! That was the prevailing statement of every agent and staff person who was privileged to attend your workshop…I highly recommend your program and presentation.” — Herman Dixon, State Farm Insurance

“Roy's a great instructor; I wish there were more like him.” — Ivy Carter, Federal Reserve Bank

“It was a great day! I really learned a lot about dealing with people.” — Darlene Wainwright, U.S. Dept. of Defense

“Kept our attention. Great speaker!” — Karen Phillips, Bell Atlantic

For More Information...

To read more about Roy Lantz, click HERE.

To contact Roy, click HERE.