The Care and Keeping
of Customers
Author: Roy Lantz
Format: Book, 80 pages
Price: $9.95 US
A Treasury of Facts, Tips, and Proven Techniques to Keep Your Customers Coming BACK!
Do you know it costs five to six times more to find a new customer than to keep one you already have? If new customers are the lifeblood of your business, your current customers are the heart that keeps the lifeblood flowing. This book takes a practical, experience-based look at specific things you can do to consistently delight the customers who keep your business healthy.
Roy Lantz breaks the secret down into four key elements: Behaviors - Attitudes - Communication - Knowledge
Each chapter focuses on one of these elements, and gives you specific strategies and techniques that are essential to making sure you've earned your customers' repeat business.
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The Care and Keeping
of Customers
Author: Roy Lantz
Format: CD, 45 minutes
Price: $9.95 CD version or
$6.95 MP3 version
45 minutes of practical tips and entertaining anecdotes--designed to help you delight (and keep!) your customers.
In today's Hi-tech age, "The Care and Keeping of Customers" is full of Hi-touch ideas for not only keeping your customers, but getting them to refer others to you as well.
Newly remastered for CD in 2005, this CD has been called "the best compact disc ever recorded on customer service!" (Roy's wife, Bonnie, called it that!).
For immediate delivery, select the MP3 option above. After your transaction is processed, you'll be provided with a link to download the complete, unabridged program in high-quality MP3 format, playable in Windows Media Player and WinAmp.
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Never Beat the Boss
at Horseshoes...
Author: Roy Lantz
Format: Hardcover, 176 pages
Price: $16.95 US
Never Beat the Boss at Horseshoes…102 Ways to Pitch Ringer After Ringer in the Game of Life, published by Magnolia Pines Press, is now available.
The seed for Never Beat the Boss… was planted when Roy beat his boss at a game of horseshoes at the company picnic and was fired the following Friday. Though he had no control over his unfortunate de-hiring, Roy had 100% control over how he chose to respond and that's what Never Beat the Boss at Horseshoes… is all about – choosing our response to whatever challenges the game of life offers.
Not only is Never Beat the Boss… a great read, it makes a terrific gift for Mother's Day, Father's Day, birthdays, National Bosses Day...it's a great "any time" gift!
Learn more by visitng the Publisher's web site.
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