Renowned customer service expert Roy Lantz - motivational speaker, inspiring author and customer service/telephone skills trainer.
Customer Service - Personal/Professional Achievement - Presentation Skills


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Presentations from Roy Lantz

Presenting Like a Pro…mastering the art of making public presentations

Session Description

When asked to name the number one fear of adult Americans, most people respond with “death”. Research once showed, however, that death ranked only number seven on our list of fears. The number one fear? That's right – public speaking. More people would rather die than stand before a group to make a presentation!

In “Presenting Like A Pro…” participants learn to turn that sense of dread and fear into a sense of enthusiasm. They will learn how to most efficiently prepare their presentation, how to deliver it effectively, and how to deal with “challenging” participants.

The key to an effective presentation is to communicate, and communication is defined as giving and getting understanding. Participants will discover the awesome power of body language and voice tone in truly communicating. Knowing how to handle questions - asking as well as answering- is critical to the group communication process, and “Presenting Like A Pro..” shows how to do it most effectively.

Many business presenters today overlook a vital component of effective presentations – addressing adult learning needs. “Presenting Like A Pro…” helps participants identify and meet those needs.

Participants are given the opportunity to actually deliver a presentation. This allows them to not only practice their newly learned skills but to receive, and deliver, feedback, and to experience a variety of presentation styles.

“Presenting Like A Pro…mastering the art of making public presentations” is an ideal forum for anyone interested in sharpening their presentation skills and improving their ability to communicate to a group of people. The entertaining, enjoyable and convenient four to six hour format maximizes the learning experience.

SESSION 1. Presentation Skills
  • Learning from the Masters
  • Overcoming anxiety
  • Platform do's and don't's
  • Projecting the appropriate image
  • First in-class presentation
SESSION 2. Communicating Effectively
  • It's not what you say, but how you say it
  • Handling questions
  • Dealing with “challenging” participants
  • The effective use of humor
  • Selecting the right media
  • Walking the talk
  • Second in-class presentation
SESSION 3. Developing the Presentation
  • The three main types of business presentations
  • Identifying your audience
  • Addressing adult learning needs
  • Finding supporting materials
  • Preparing the opening
  • Organizing your material
  • Closing effectively
  • Third in-class presentation
SESSION 4. Putting It All Together
  • Review
  • Opportunity for final preparation for last presentation
  • Final presentations
  • Graduation/presentation of certificates
Click HERE to download a "one-sheet" on Roy's Presenting Like a Pro... presentation.

All our presentations are tailored to your specific needs and are unconditionally guaranteed.
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