Renowned customer service expert Roy Lantz - motivational speaker, inspiring author and customer service/telephone skills trainer.
Customer Service - Personal/Professional Achievement - Presentation Skills


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Presentations from Roy Lantz

Never Beat the Boss at Horseshoes...
Ten leadership lessons learned in the pits

Session Description

The game of life is a lot like the game of horseshoes – it's a whole lot more fun when you're doing what it takes to win! In horseshoes, that's throwing ringers, and this program will help your people and your organization throw ringer-after-ringer in the game of life. Never Beat the Boss at Horseshoes…is based on ten proven principles for achieving personal and organizational excellence:
  1. Put it in Perspective
  2. Be a Student of the Game
  3. Expect to Win
  4. Communicate Clearly
  5. Be Committed to a Goal
  6. Play Through Pain
  7. Do it Now
  8. Be a Team Player
  9. Accept Responsibility
  10. Enjoy the Game
Who Will Benefit From This Session?
  • Employees currently holding, or aspiring to, leadership positions
  • Anyone wishing to feel more on top of their “game” – in this case the game of life
Session Objectives
  • Create an awareness of the power of positive expectation on individual and organizational performance
  • Increase communication, camaraderie and cohesiveness within the organization
  • Encourage the personal application of the ten proven principles listed above by all attendees


All our presentations are tailored to your specific needs and are unconditionally guaranteed.
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