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QUOTEavation for : What is a QUOTEavation? Click HERE for the answer! |
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Keynote: "Service With a Sneer! ©"“Service with a smile” is not enough! “SNEER” provides a terrific acronym for truly memorable service (TMS), and “Smile” only represents the first letter, “S”. The second component of TMS, the letter “N”, stands for “Nice” (Now there's a concept!). The first “E” represents “Enthusiasm”, the second “E” is “Expectation.” The final letter, “R”, stands for “Responsibility.” Service with a smile is rare; service with a sneer is almost non-existent! In this entertaining session you'll discover not only what service with a sneer is, but how to deliver it.Keynote: "Ten Life Lessons Learned in the Pits ©"The game of life is a lot like the game of horseshoes – it's much more fun when you're winning! This fun, informative and provocative presentation will show you how to pitch ringer-after-ringer in the game of life.Keynote: "Motivational Secrets of the South Dakota Surf Gods ©"“There is no surf in South Dakota,” you may be thinking. And you'd be right - but there must have been at one time, or how could the “Badlands” have gotten so bad? The secrets to “motivation” – described in the dictionary as the condition of being motivated – are just as elusive as how the “Badlands” became so bad. You'll leave this program no better versed in topography, but a lot more in tune with the condition of being motivated.
Roy Lantz is a speaker and seminar leader whose newest book, Never Beat the Boss at Horseshoes… was just published. He is also author of The Care and Keeping of Customers.
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Roy Lantz Seminars • P.O. Box 669094, Marietta, GA 30066-0102 • Phone: 678-560-1082 • E-mail 
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